Terms of Service

Version 0.1 (draft) Effective date: 11 October 2026

These terms are the agreement between you and us when you use tradectl. Please read them. They are written in plain English on purpose. If you do not agree, do not use tradectl.

1. Who we are

tradectl ("we", "us"). Contact: support@tradectl.com.

Full details of the seller are given on request by email.

2. What tradectl is, and what it is not

tradectl is software. It has four parts:

  • The Lab, a desktop app for Windows, macOS and Linux.
  • The bot (the tradectl program), which places orders on your exchange account.
  • The website tradectl.com, for your account, your plan and payment.
  • The docs and the shared Telegram bot.

tradectl is not a broker, an exchange, an investment adviser or a fund manager. We do not trade for you.

  • You choose the strategy, its settings, the coins, the order size and the leverage.
  • You run the bot, on your own PC or on a server you rent. You start it and stop it.
  • The bot sends orders from your machine straight to your exchange account, in your name.
  • We never hold your money or your crypto.
  • Our website does not store your exchange API keys. They go from the Lab straight to your bot and never through our server.

3. Who can use tradectl

  • You must be at least 18.
  • You must be allowed to trade crypto and crypto futures where you live.
  • You may not use tradectl if you live in, or act for someone in, the USA, russia, belarus, Iran, North Korea, Syria, Cuba, or the occupied territories of Ukraine (Crimea and the occupied parts of the Donetsk, Luhansk, Zaporizhzhia and Kherson regions), or if you are on a sanctions list.
  • You must follow the rules of your exchange.

4. Your account

  • You sign in with GitHub or Google.
  • Keep your exchange keys and your pair key secret. Anyone with your pair key can reach all your bots.
  • If a key leaks, act at once, then tell us. An exchange key: delete it at your exchange. Your pair key: make a new one in the Lab's Profile. A tradectl API key or a server: delete or revoke it on the website (Account, or My bots → Servers).
  • One person per account. Do not share or sell your account or your plan.

5. Plans and prices

Demo (paper) trading, backtests, the Lab and the shot strategy come with every plan.

  • Free, $0. As many bots as you like. Real trading only on BTC, ETH, XRP, SOL and BNB perpetual futures, with orders up to $20 each (or the exchange minimum, if that is higher). These are the "Free limits".
  • Starter, $20 per 30 days. 1 bot that trades for real without the Free limits.
  • Pro, $54 per 30 days. 3 bots without the Free limits. Each extra bot costs $18 per 30 days.

A bot without a paid place runs with the Free limits. Paid places go to the live bots that started first.

Prices are in US dollars. Prices are final. No taxes are added. We may change prices. A new price never changes a period you already paid for. We tell you at least 30 days before a new price applies to you.

6. Paying

  • You pay in advance for 30 or 90 days. 90 days cost the same as 3 × 30 days.
  • You pay in USDT with Binance Pay. The payment goes to the personal Binance Pay account of the owner of tradectl.
  • The invoice page shows an exact amount, for example 20.0137 USDT. We find your payment by this amount. Send exactly this amount.
  • Crypto payments cannot be reversed by us. Check the amount before you send.
  • We match only the exact amount. If you send a different amount, our system cannot match it to your invoice. A person checks it. Write to us. This takes at most 3 business days. The difference is refunded or added to your plan as days.
  • If you pay after the invoice expired, we still count it, from the day you paid.
  • Same plan: paying again adds days to the end of your current period.
  • More bots: pay the difference for the days left, or start a new period. If you start a new period, the days left are turned into days of the new plan (rounded down).
  • Fewer bots: your current plan runs to its end, then the smaller plan starts.

Plans do not renew by themselves. We remind you by email (and in Telegram, if you linked it) 7 days and 1 day before your plan ends, and when it ends.

7. When your plan ends

  • There is no grace period. At the end of the paid period, your bots move to the Free limits.
  • Bots stop opening new trades on coins outside the Free list. New orders are cut to the Free order size. Waiting entry orders above the Free limits are cancelled.
  • Open positions are never closed because a plan ended. Take-profit and stop-loss orders are not touched.
  • When you pay again, your bots go back to your plan, usually within 10 minutes, with no restart.
  • Your bot checks your plan with our website. If it cannot reach us for several days, it may move to the Free limits until it can.

8. Refunds and your right to withdraw

  • Days you have already used are not refunded.
  • Within 14 days of your first payment, you can ask us to refund the days you have not used yet. Write to us. We pay it back in USDT.
  • Your plan starts as soon as your payment is matched. If you have a legal right to withdraw from the contract (for example as a consumer in the EU), it works the same way: within 14 days you get back the value of the days you have not used.

9. No advice and no promise of profit

  • Nothing we provide is financial, investment, legal or tax advice.
  • We do not promise any profit. This includes the shot strategy. Its starting settings were tested on backtests. That is not a promise.
  • Demo results, backtests and statistics are not real future results.
  • Please read the Risk notice.

10. What you are responsible for

  • Your choices: strategy, settings, coins, order size, leverage, and when to run or stop a bot.
  • The machine the bot runs on: power, internet, sleep settings, updates, and paying for your server.
  • Your exchange account and API key. Give the key no withdrawal permission, and lock it to your server's IP where you can.
  • Your trading results and your taxes.
  • Following the law where you live and the rules of your exchange.

11. Acceptable use

Do not:

  • break, probe or overload our servers, or try to get into other users' data;
  • get around plan limits or license checks, or share your plan with other people;
  • use tradectl for market manipulation, wash trading, fraud, money laundering or to avoid sanctions;
  • upload harmful code or strategies you have no right to;
  • use another person's account or payment without their permission.

12. The software and the service

  • We give you a personal right to use tradectl while your account is open and you follow these terms. You may not sell or sublicense it.
  • tradectl, its code, name and design belong to tradectl. Parts that come with their own license (for example open-source parts on GitHub) follow that license.
  • Strategies you write stay yours.
  • tradectl is provided "as it is". It can have bugs. The website can be down. We work to fix problems, but we cannot promise that everything works all the time.
  • We may change, add or remove features. If we remove a paid feature in the middle of a period you paid for, we give you extra days for it.
  • If the service is down because of a problem on our side, we give you extra days for that time.
  • If we close the service, we tell you at least 14 days before.

13. Suspending or closing an account

  • You can stop using tradectl at any time. To delete your account, write to us.
  • We may suspend or close your account if you break these terms, if the law requires it, or to protect other users or our systems. When we can, we tell you first and say why.
  • When an account is closed, its bots lose the paid plan and move to the Free limits. Bots on your machine are yours. We cannot stop them.
  • If we close your account and it is not your fault, we refund your unused days in money. If we close it because you broke these terms, there is no refund.

14. Our liability

  • Nothing in these terms limits liability that the law does not allow us to limit. For example, for fraud, for harm we cause on purpose or by gross negligence, or your rights as a consumer.
  • Apart from that, we are not liable for trading losses or lost profits. This includes losses caused by market moves, liquidations, your settings, your machine or server going down, your internet, your exchange, or bugs in the software.
  • Apart from that, our total liability to you is at most the fees you paid us in the 12 months before the claim.

15. Changes to these terms

We may change these terms. The new version gets a new date and number on this page. For important changes, we email you at least 30 days before they apply. If you do not agree, you can stop using tradectl before then.

16. Law and disputes

These terms follow the law of Ukraine. Disputes go to the courts of Kyiv. If you are a consumer, you keep the protection of the law where you live, and you can also go to your local courts.

Please write to us first. Most problems can be solved by email.

17. Contact

Email: support@tradectl.com

These terms are in English and Ukrainian. If the two texts differ, the Ukrainian text applies.